Troubleshooting

Check your internet connection first — AI analysis requires a network connection. Then try these steps:

1. Make sure you have a stable Wi-Fi or mobile data connection
2. Close and reopen the app, then try scanning again
3. Restart your iPhone and try again
4. If the error persists, the AI service may be temporarily unavailable — wait a few minutes and retry

If the problem continues, contact us with your iOS version and the exact error message.

AI nutrition estimates are approximate and based on visual analysis. For best accuracy:

• Ensure the food is clearly visible and well-lit
• Fill the frame with the food (avoid wide shots from far away)
• Avoid blurry or dark photos
• For mixed dishes, try zooming in on individual components

You can always manually edit the values after scanning. Tap the number fields to adjust calories, protein, carbs, and fat.

Go to iPhone Settings → iNutri Guide → Camera and enable camera access. Then return to the app and try again. If the option doesn't appear, delete and reinstall the app, then grant permission when prompted.

Go to iPhone Settings → iNutri Guide → Photos and set access to "All Photos" or "Selected Photos". Then return to the app. If you selected "Limited", tap "Select More Photos" to include the image you want to scan.

1. Go to Profile tab → Settings → Restore Purchases
2. Make sure you're signed in to the same Apple ID you used to purchase
3. Check your internet connection — restoring purchases requires network access
4. Force-close the app and reopen it after restoring

If still not working, email us at moryosatur@gmail.com with your purchase date and Apple ID email.

All subscriptions are managed by Apple, not directly by us. To cancel:

1. Open iPhone Settings
2. Tap your name at the top → Subscriptions
3. Tap iNutri Guide
4. Tap Cancel Subscription

You'll keep Premium access until the end of the current billing period. No partial refunds are available for unused time.

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the iNutri Guide charge, and select "Request a Refund". Apple typically processes refunds within 48 hours.

Yes! Your Premium subscription is tied to your Apple ID. On any other device, sign in with the same Apple ID, download the app, and go to Profile → Settings → Restore Purchases to activate Premium.

1. Open iPhone Settings → iNutri Guide → Notifications and ensure notifications are enabled
2. Make sure "Allow Notifications" is ON, and that alerts and sounds are enabled
3. Inside the app, go to Profile → Settings and toggle the notification type off and back on
4. Check that Do Not Disturb or Focus mode isn't blocking the app
5. Restart your iPhone

Inside the app, go to Profile tab → Settings and toggle off "Notifications", or individually disable Meal Reminders, Hydration Reminders, or Weekly Check-In. You can also disable them entirely in iPhone Settings → iNutri Guide → Notifications.

Unfortunately, the Reset Data action permanently deletes your on-device data and cannot be undone. Your data is stored locally on your device only — we do not keep a cloud backup. We're working on an optional iCloud sync feature for a future update.

App updates should not delete your data. If your history is missing:

1. Force-close the app and reopen it
2. Check if the correct date is selected in the History tab
3. If data is still missing, contact us immediately at moryosatur@gmail.com — include your iOS version and app version

Currently, iNutri Guide does not have a built-in export feature. Your data is stored on-device. We recommend not deleting the app or resetting data if you want to preserve your history. An export feature and iCloud backup are planned for a future update. Vote for this feature →

1. Force-close the app: swipe up from the bottom, find iNutri Guide, and swipe up to close it. Reopen.
2. Restart your iPhone
3. Make sure you have the latest version of iNutri Guide from the App Store
4. Make sure your iOS is up to date (Settings → General → Software Update)
5. If the crash is reproducible, note exactly what you were doing and send us a bug report

Open the App Store, tap your profile icon in the top right, scroll down to "Available Updates", and tap "Update" next to iNutri Guide. You can also enable automatic updates in Settings → App Store → App Updates.

Calorie targets are calculated using the Mifflin-St Jeor formula based on your height, weight, age, goal, and activity level. To adjust:

1. Go to Profile tab
2. Tap the edit (pencil) button
3. Update your weight, height, goal, or activity level
4. Tap Done — your targets will recalculate automatically

You can also manually override individual macro targets in the Profile edit view.

AI responses can take 5–30 seconds depending on your internet connection and server load. Make sure you have a strong Wi-Fi or mobile data connection. If responses consistently time out, the AI service may be experiencing high traffic — please try again after a few minutes.